Warranty and complaints
All services provided by Szybex are covered by a warranty. Below you’ll find the key information about the warranty terms and the complaints process.
Szybex Warranty
We care about delivering the highest quality of service, which is why all glass repairs and replacements are covered by a guarantee in accordance with its terms.
- Lifetime warranty on glass installation
- 2-year warranty on the glass
- Protection against installation defects
- Repair or replacement in the event of an accepted claim
- The warranty is valid at all Szybex service centers
Full warranty terms
You can find detailed warranty terms, coverage scope, and exclusions of liability in the warranty card.
Submit a complaint in just a few simple steps.
Contact us
Submit your complaint to reklamacje@szybex.pl or use the contact form in the Contact section.
Enter request details
Provide your details, the vehicle registration number, the service date, and a description of the issue. If possible, attach photos.
We will review your request
Once we receive your request, we will contact you and handle the complaint process in accordance with the applicable warranty terms.
Is every service covered by a warranty?
Yes. All glass repair and replacement services carried out by Szybex are covered by a warranty in accordance with its terms and conditions. Detailed information can be found in the warranty card.
How long does it take to process a complaint?
The time needed to review a complaint depends on the nature of the case, but it usually takes up to a few business days. Once we have verified your submission, we will contact you and outline the next steps.
Do I need to visit a service center?
In some cases, a visit to the service center may be required to verify the claim and assess the complaint.
How can I submit a complaint as quickly as possible?
The fastest way to submit a complaint is by sending a message to reklamacje@szybex.pl with a description of the issue and photos of the damage.